Returns & Exchanges

At Ellianos Coffee, we strive for perfection in every cup and snack; however, if your order is not to your satisfaction, we are committed to making it right. Due to the perishable nature of our products, we offer immediate resolutions for quality concerns at the time of purchase.

Return Process

• 1.
  Notify a Barista

  If your beverage or food item is not prepared to your liking, please inform our staff immediately at the drive-thru window or inside the kiosk.

• 2.
  Quality Assessment

  Our team will evaluate the product issue to ensure we understand the discrepancy, whether it involves temperature, flavor profile, or incorrect ingredients.

• 3.
  Immediate Remake

  Once the issue is identified, our baristas will prioritize remaking your order fresh on the spot to meet our signature quality standards.

• 4.
  Merchandise Returns

  For non-perishable items like bagged beans or apparel, please bring the unused item and receipt back to the original purchase location within 14 days for a full refund.